Measuring Trust in Primary Care

2023

Authors Merenstein, Zachary, Shuemaker, Jill C, Phillips, Robert L
Topics Role of Primary Care
Volume 101(3):841-880
Source Milbank Quarterly

Conclusion: Renewed national interest in trust in health care should focus on the capacity to measure it. This review informs the effort to test trust measures for use in research, practice improvement, and value-based payment. Measuring trust, how it relates to outcomes, and learning how it is produced or lost are key to assisting practices and health systems toward earning it.